Work processes and emerging problems in Indian call centres

Pawan Budhwar, Neeru Malhotra, Virender Singh

Research output: Chapter in Book/Published conference outputChapter

Original languageEnglish
Title of host publicationThe next available operator
Subtitle of host publicationmanaging numan resources in Indian business process outsourcing industry
EditorsMohan Thite, Bob Russell
Place of PublicationNew Delhi (IN)
Number of pages24
ISBN (Electronic)978-81-32-10126-0
ISBN (Print)978-81-78-29932-7, 81-78-29932-1
Publication statusPublished - 2009

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