Human resource allocation in a call centre

  • A.E. Oudet

    Student thesis: Master's Thesis › Master of Science (by Research)

    Abstract

    DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT
    Date of Award1998
    Original languageEnglish

    Keywords

    • human resource allocation
    • call centre
    • ekectronic engineering
    • computer science

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