Process improvement and quality management systems in the financial services industry
: the case for the OPEX quality management system and framework

  • G. Diem

Student thesis: Master's Thesis › Master of Science (by Research)

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT
Date of Award2008
Original languageEnglish

Keywords

  • process improvement
  • quality management
  • financial services industry
  • mamagement framework

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